National Service and Technical Support Manager

Christchurch

 
Reference: NSTS
Location: Christchurch



  • A newly created role reporting directly to the General Manager – Aftersales Operations

  • Focused on driving change and continuous improvement with a healthy balance of business as usual

  • Make this role your own, make a difference and be part of the next phase of our growth and development


We have created a new role to help with a range of key service related focus areas. Reporting directly to the General Manager – Aftersales, this position will be Christchurch based and will work across the branch network assisting with both business as usual, project and improvement work.

As the NZ dealer for Volvo, Yanmar, Allison, Perkins, Kohler and other, you will work with leading edge products within our industry.

This role has a number of key focus areas:
• DAFO – pick up the process from our aftersales team and manage the technical support and install process.

• Customer Service Agreements (CSA) – with assistance from an experienced Administrator, manage the approval of all CSA quotes, responsibility for the entire CSA portfolio and ensure our service schedules comply with warranty obligations.

• Apprentice Program design and execution – in conjunction with our General Manager – People and Safety, assist with the building of an industry recognised market leading apprentice program, including the planning and review of the program as well as hands-on time with our apprentices to continue their upskill. 

• Management of our Warranty and Product Support Team to ensure best practice delivery to both internal and external customers.

In addition to the above, a focus on workshop improvements, service systems projects, SOPs and other ad-hoc tasks.

To be successful in this role you will need to have been around workshops, sales or the service industry in general. An excellent communicator, you will enjoy working with others to get the work done. You will need proficient computer skills and experience including using the Microsoft Office range of products and other internal software programs. A natural at multi-tasking, you will enjoy supporting others and will be pro-active in working through tasks, using your initiative and getting things done in a timely manner.


Interested?

Contact Us


Working with us


TransDiesel Background

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TransDiesel represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TransDiesel people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

Career builders

With branches throughout New Zealand and a service offering across a number of industries, TransDiesel offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.



Hi, I'm Jessie.

Parts Manager at TransDiesel Taupo.

My Story