Customer Service Representative - Christchurch

Christchurch

 
Location: Christchurch



  • Customer service support for online sales and enquiries

  • Kiwi owned and operated, market leading organisation

  • Future career opportunities both locally and nationally


TransDiesel is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings 40 years, today TransDiesel is regarded a market leader for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products. TransDiesel has secured the distributorship of leading global brands including Volvo and Yanmar Construction Equipment, Shell Lubricants, Kohler Generators, Perkins Engines and Parts and Allison Transmissions. We are committed to creating a world class sales and service organisation which is underpinned by our customer promise of we’ve got your back.

In June this year we established a brand new National Customer Service Centre to underpin our key strategic pillar of excellence in both internal and external customer experience. The Centre provides efficient and effective customer service support for online sales and enquiries, working in partnership with our on-road sales team. We are now looking to grow the team with another Customer Service Representative.

Reporting to the National Customer Service Centre Team Leader, you will be responsible for providing advice, guidance and support to new and existing customers to deliver an efficient and effective online sales and enquiry process, ensuring successful customer outcomes and providing ongoing, sustainable customer relationship management. A key responsibility of this role will be the capture of accurate and timely data to support decision making, working with our CRM system (Salesforce) and online sales portals.

We are looking for an experienced customer service and/or sales representative, ideally with experience of a contact centre or similar environment. Key to the success of this role will be the ability to support end to end customer sales and enquiry processes, either online or over the phone, and a strong track record of managing customer interactions to identify needs, anticipate concerns and offer practical solutions. We are particularly keen to find individuals with experience of building sustainable relationships with clients, using active listening skills and the ability to work to measurable targets and outcomes. CRM systems experience, particularly Salesforce, would also be a strong advantage.

Here at TransDiesel our values are really important to us - we are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs. We are truthful in our work - we do what we say we will do and we treat each with respect.

If you want to join us on our mission to be NUMBER ONE and recognised as New Zealand's best sales and service organisation then hit APPLY NOW and come join our team.


Interested?

Apply here


Working with us


TransDiesel Background

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TransDiesel represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TransDiesel people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

Career builders

With branches throughout New Zealand and a service offering across a number of industries, TransDiesel offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.



Hi, I'm Jessie.

Parts Manager at TransDiesel Taupo.

My Story