Customer Service Representative - Christchurch

Christchurch

 
Reference: CSR
Location: Christchurch



  • Brand new service centre, designed to enhance the customer experience

  • Be part of something new to our business

  • Christchurch location


At TransDiesel we have a vision of becoming the best sales and service business in the industries we operate in. One of our key strategic pillars is our customer experience and we have set ourselves an ambitious challenge of defining and improving the overall, experience for our customers (internal and external).

Our brand new Customer Service Centre is looking for two Customer Service Representatives, to work alongside the newly appointment Team Leader to get this new function up and going.

The National Customer Service Centre will support online sales and enquiries while also supporting our on-road sales team. Our new operating model is about ensuring we have the right people in the right places, focused on the right tasks to ensure our customer service is the best it can be.

We expect the services offered by this central team to expand overtime however the initial focus will be on our spares, consumables and service offerings, mainly outbound focused, as well as playing a key role in managing our CRM program (Salesforce) and online sales portals.

We are looking for applications from experienced Customer Service Representatives who can answer and make calls to clients to learn more about their needs – responding efficiently and accurately to ensure customers feel supported and valued.

Applicants that can provide evidence of their experience with building relationships with clients, active listening skills and alignment with cell centre metrics and targets are preferred.

Here at TransDiesel our values are really important to us - we are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs. We are truthful in our work - we do what we say we will do and we treat each with respect.

If you want to join us on our mission to be NUMBER ONE and recognised as New Zealand's best sales and service organisation then hit APPLY NOW and come join our team.


Interested?

Apply here


Working with us


TransDiesel Background

New Zealand market leaders for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products, TransDiesel represent a number of leading global brands, the principle being Volvo Construction Equipment. Our reputation is based on providing the best sales and service back up to our customers.

Our culture

TransDiesel people love what they do. We have a positive and energetic attitude and are highly motivated to actually do what we say. We are smart problem solvers, meeting our customers’ high expectations and are ready to support others in the team to achieve their goals.

We're committed to creating a world class sales and service organisation and we are always interested in hearing from like-minded people who want to be a part of our future.

Career builders

With branches throughout New Zealand and a service offering across a number of industries, TransDiesel offers opportunities and pathways for personal growth unlike many others.

With diverse roles in sales, servicing, customer support and administration your career with us can take off in many directions. With the support from a 100% kiwi born and bred company, we've got your back.



Hi, I'm Jessie.

Parts Manager at TransDiesel Taupo.

My Story